Shipping, Return & Refund Policy

Processing time 2-3 days (3-4 days for colored wigs). Shipping is 3-5 working days. please contact us if you want a first class shipping.

Due to hygiene purposes, all wigs are final sale. We advise customer to be certain about the purchase, please ensure you select the correct size, style, and color. Do not hesitate to contact us at info@primewig.org if you have any questions. Exchanges may be considered based on individual case and provided that none of the following terms and conditions have been breached:

• All orders must be returned in the original packaging.

• All returns/exchanges must be made within 72 hours of recorded receipt.

• Exchanges are available for products of an equal value. For exchanges of products with a lesser value, customers will be offered store credit.

• Returns/exchanges where the seal holding the hair extension in place has been removed will be refused.


Customers will be responsible for the shipping and handling costs of their return/exchange, therefore we strongly advise sending parcels through a tracked courier service, since we will not be liable for any lost items. Please note that Customized orders cannot be returned or exchanged under any circumstance.